Returns are not accepted on personalized leather items. Regular online purchases can be returned for a store credit. All returns must be approved by Got Style Now before shipping. The item must be returned within 14 days of receipt in their original, unused and unaltered condition including no fragrances. I have a fragrance free shop so the return of an item loaded with fragrance would not be returnable. The customer is normally responsible for shipping. Send me an email saying what is wrong and we will see what we can do to fix it. I want my customers to be happy.